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EPC Skipton -
Standard terms & conditions |
All instructions to EPC
Skipton will be subject to the following
terms and conditions.
Definitions and abbreviations
- ‘EPC Skipton’ - Samuel B. Shaw
trading as EPC Skipton
- ‘DEA’ - Domestic Energy Assessor
(Samuel B. Shaw trading as EPC Skipton)
- ‘Customer’ - The Individual or
Company instructing ‘EPC Skipton’ to produce
a 'HIP' and/or ‘EPC’
- ‘EPC’ - Energy Performance
Certificate (for existing domestic dwellings
only)
- 'HIP' - Home Information Pack
- ‘PIQ’ - Property Information
Questionnaire
- ‘The Property’ - The
address/premises for which the 'HIP'
and/or ‘EPC’ is to be produced.
- ‘The Assessment’ - The visit to
‘The Property’ by the ‘DEA’ for
the purposes of producing the ‘EPC’
- ‘HHL’ - Hips Homes Ltd.
1) The ‘Customer’ may confirm their
instructions to ’EPC Skipton’ either
verbally, by email or in writing. Any
instruction is subject to acceptance of
these terms and conditions.
2) Upon receipt of an instruction to
produce a ’HIP’ and/or ‘EPC’, ‘EPC Skipton’
will confirm to the ‘Customer’ an agreed
timescale for completion of the ‘HIP‘/‘EPC’
including when ‘The Assessment’ will take
place and when the ‘HIP‘/‘EPC’ will be
received by the ‘Customer’.
3) Should the ‘Customer’ instruct
‘EPC Skipton’ to provide a ’HIP‘, ‘EPC
Skipton’ will only receive the instruction
in the position of Intermediary between the
’Customer’ and ‘HHL‘. Should the ‘Customer’
instruct ‘EPC Skipton’ to provide a ’HIP‘,
the ‘Customer’ grants permission for ‘EPC
Skipton’ to assign their instruction over to
‘HHL‘. The ‘Customer’ authorises ’HHL’ (via
’EPC Skipton’) to compile all mandatory
components of the ‘HIP’. ’HHL’ subscribes to
the HIP Code and any ’HIP’ produced will be
HIP Code compliant. ’HHL’ holds full
Professional Indemnity Insurance and is also
a member of The Association of Home
Information Pack Providers (AHIPP). ‘EPC
Skipton’ will only be responsible for
providing the ‘EPC’ and for making
arrangements for the ‘Customer’ to complete
the ‘PIQ’. It is accepted that ‘EPC Skipton’
holds no liability for any component of the
‘HIP’ other than the ‘EPC’.
4) The ‘Customer’ agrees to notify
‘EPC Skipton’ of any potential risks or
hazards that may be encountered during ‘The
Assessment’.
5) ‘The Assessment’ will normally
take between 30 to 90 minutes to complete,
but may vary depending on the circumstances.
6) The ‘DEA’ will require access to
all internal rooms and parts of ’The
Property’ during ‘The Assessment‘. This
includes access to any loft void if it is
safe and practical to do so. In some
instances access to any surrounding garden
areas may be required to enable external
measurements of the building to be taken.
Uninhabited outbuildings, sheds and detached
garages will not normally need to be
accessed.
7) It is not necessary for the
‘Customer’ to clear cupboards, move
furniture or roll back carpets in
preparation for ‘The Assessment’.
8) During ‘The Assessment’,
measurements will be taken and features
contributing to energy performance will be
recorded. In addition the ‘Customer‘ grants
permission for the ‘DEA’ to take photographs
of certain features including; front and
rear elevations, extensions and/or
conservatory, boiler or primary space
heating, hot water tank, heating controls,
meters and any other evidence to support the
‘EPC’ calculation.
9) Site notes created during ‘The
Assessment’ will be retained by ‘EPC
Skipton’ for 15 years, along with limited
information about the ‘Customer’ (name,
address, telephone number, email etc). All
information will be stored in line with
current Data Protection requirements.
10) If children or vulnerable adults
are present during ’The Assessment’, a
responsible adult must also be present. Any
pets should be kept under control at all
times.
11) If ‘The Assessment’ is to be
carried out on an unaccompanied basis, the
‘Customer’ agrees to provide clear
instructions to ‘EPC Skipton’ to enable safe
and trouble-free access to ‘The Property‘.
In particular this must include reliable
arrangements for the collection and return
of any keys, along with details of any alarm
entry system.
12) The ‘EPC’ is produced by way of a
simple visual inspection, not a survey, and
is limited to energy performance only.
13) Once completed, the ‘EPC’ will be
lodged on the national EPC register,
www.hcrregister.com , operated by
Landmark. The costs incurred to lodge the
‘EPC’ on the register will be covered by
’EPC Skipton‘. The ‘EPC’ can be retrieved
from the register by any person, using the
unique Report Reference Number (RRN).
14) The fee payable to ‘EPC Skipton’
by the ‘Customer’ for producing a ’HIP’
and/or ‘EPC’ will be confirmed in writing
prior to ’The Assessment’. Payment of the
fee will normally be required in advance of
’The Assessment’. If for any reason payment
of the fee is not made in advance of ’The
Assessment‘, payment must be made to ’EPC
Skipton’ by the ’Customer’ within 7 days of
‘The Assessment’.
15) It is understood that a
reasonable additional charge may be made by
‘EPC Skipton’ to the ‘Customer’ if it is
necessary to make supplementary visits to
the property as a result of any
non-cooperation with the agreed prior
arrangements for ‘The Assessment’, or
non-compliance with these terms and
conditions by the ‘Customer’.
16) Any cancellation (or proposed
re-schedule) of ‘The Assessment’, once an
agreed appointment date and time has been
scheduled, must be communicated to ’EPC
Skipton’ by the ’Customer’ at least 24 hours
prior to the scheduled appointment. A
reasonable charge may be made by ‘EPC
Skipton’ to the ‘Customer’ to cover any
costs incurred as a result of any late
cancellation (less than 24 hours notice) of
the agreed appointment for ‘The Assessment’.
17) It is accepted that the ‘DEA’ is
unlikely to have accreditation, training or
skills outside the field of Energy
Assessment. It is also accepted that the
‘DEA’ is not permitted or expected, at any
time, to provide advice or recommendations
with regard to building construction,
repair, maintenance or energy saving
measures.
18) The ‘Customer’ confirms that they
are the legal owner of ‘The Property’, or
alternatively, that they are acting under
the instruction and/or with the permission
of the legal owner of ‘The Property’.
19) ’EPC Skipton’ is a member of the
Elmhurst Energy Systems Accreditation Scheme
and will abide by the scheme’s code of
conduct.
20) ‘EPC Skipton’ holds Public
Liability & Professional Indemnity Insurance
for production of the ’EPC’ via the
Accreditation Scheme.
21) Complaints Procedure
‘EPC Skipton’ strives to offer the best
possible service at all times. In the
unfortunate event that the ‘Customer’ wishes
to make a complaint, the procedure is as
follows:
• Initially, any complaints should be made
in writing directly to ‘EPC Skipton‘. This
can be sent either by email to
info@epcskipton.co.uk ; or by post to
‘EPC Skipton, 11 Bright Street, Skipton,
North Yorkshire. BD23 1QQ’.
• Upon receipt of a complaint, ‘EPC Skipton’
will send a written acknowledgement of
receipt to the ‘Customer’. The
acknowledgement will be sent using the same
method as the complaint (email/post etc).
• ‘EPC Skipton’ will attempt to resolve the
complaint to the satisfaction on the
‘Customer’ within 5 working days of receipt.
If at any time the ‘Customer’ is not happy
with how the complaint has been handled, or
if they feel that it is inappropriate to
forward their initial complaint directly to
‘EPC Skipton‘; they may at any time forward
a complaint directly to the ‘DEA’s
Accreditation Scheme. The ‘DEA’s
Accreditation Scheme is ‘Elmhurst Energy
Systems’ and their complaints procedure can
be found here:
Complaints Process - 12.02.09.pdf |
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